MEDICAL OFFICE ADMINISTRATION
CERTIFICATE AND DIPLOMA PROGRAM
This program prepares graduates to work in fast-paced and challenging health services settings. The program consists of courses that focus on development of health services administration practices.
Areas of concentration are health records management, management of an EMR system, billing, terminology, accounting practices, transcription and simulated projects from a variety of health services environments. Emphasis is placed on the practical demands of the job, confidentiality, professional ethics, privacy, sensitivity and patient relations. Learners undertake a mandatory field assignment to integrate theoretical knowledge.
VIEW MEDICAL OFFICE ADMINISTRATION FACTSHEET
Program Learning Outcomes
- Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
- Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
- Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
- Operate and provide support to others related to the use of office equipment and technologies.
- Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
- Produce financial and client billing records for health services by compiling relevant information and using accounting software.
- Produce health documents and reports using available technologies and applying industry standards.
- Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
- Identify and use non-invasive clinical tasks to support effective and efficient health service operations.
VIEW 2023-2024 COLLEGE HANDBOOK
Instructional Activities, Design and Delivery Mode
The program consists of ten 45-hour courses at the certificate level, and a Capstone Project. Upon successful completion of ten additional 45-hour courses at the diploma level, graduates are awarded our College Diploma.
Evaluation of Student Learning
Evaluation of student learning is based on completion of course assignments or projects. Due dates and criteria for successful completion of each course assignment will be outlined by the instructor at the beginning of each course.
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Courses and Outlines
| Course Name | Course Code | Course Level | Course ID | Course Credit | Course Outline |
|---|---|---|---|---|---|
| Medical Billing I | MOAD-MBI | 1 | MOAD-MBI-001 | 3 | Explore different aspects of medical billing procedures within a general practice and a variety of different specialty areas of medicine. Train to complete claims for the Provincial Health Insurance Plan, Work Place Safety Insurance Board (WSIB) and Private Billing Procedures on the most current medical billing software. A strong emphasis is placed on Ministry of Health rules and regulations. |
| Electronic Medical Records | MOAD-EMR | 1 | MOAD-EMR-001 | 3 | With many physicians converting their practices over to electronic medical records, the Electronic Medical Records (EMRs) Management course enables the student to explore all aspects of EMR software using Wolf Medical Systems. The student will implement, use and become familiar with EMRs. Through lectures, exercises and hands-on practical experience, both from an administrative and clinical perspective, the student will navigate EMRs and manage the input and retrieval of electronic data. This course is a required component of the MOA program, however it may be taken on its own by former MOA graduates and other interested healthcare workers |
| Medical Office Procedures | MOAD-OFP | 1 | MOAD-OFP-001 | 3 | Medical office procedures will cover administrative and clerical functions including patient reception, scheduling appointments appropriate to patient needs, telephone procedures, medical records management and charting of progress notes, verbal and non verbal communications with patients, computerization and the medical office, financial records, personal conduct, medical ethics and law. The Canada Health Act will be introduced as well as OHIP and the principles of OHIP medical billing. |
| Financial Accounting | MOAD-FAC | 1 | MOAD-FAC-001 | 3 | Students are provided with the basics of financial accounting whether they are interested in becoming a practitioner or are looking to broaden their knowledge of how to properly interpret financial information. Emphasis is on what accounting information is, understanding the accounting cycle, recording transactions, and the preparation and analysis of financial statements. |
| Medical Terminology I | MOAD-MED | 1 | MOAD-MED-001 | 3 | Designed to familiarize the cardiology technology student with Greek and Latin roots, prefixes and suffixes commonly used in that discipline. Supported by a text workbook, user guide, CD-ROM and online courseware which promote a highly visual approach to demonstrating the terms. Also provides a built-in audio pronunciation guide. Challenge course available. |
| Clinical Medical Assisting I | MOAD-MAS | 1 | MOAD-MAS-001 | 3 | In this course, you will be presented with the clinical procedures and tests commonly performed in medical settings. You will be taught relevant theory about clinical procedures. You will develop a beginning competency in selected clinical skills. You will gain knowledge of the basic instruments, equipment, and supplies used in medical settings. This course will help you develop the skills to assist physicians, and prepare patients for tests and examinations. You will practice setting up an examination room with the appropriate equipment and supplies for examinations. You will learn the correct procedure for sterilization techniques and properly disposing of bio-hazardous materials. |
| Medical Office Administrative Skills | MOAD-ADM | 1 | MOAD-ADM-001 | 3 | ?This course teaches you how to create professional medical documents. There is an emphasis on letter formatting, speed, accuracy drills, and five-minute timings. You will be introduced to ergonomics, transcribing rules, and medical abbreviations in preparation for medical transcription. |
| Communication Essentials | MOAD-COM | 1 | MOAD-COM-001 | 3 | Communication skills are essential to all aspects of life but this course will specifically address business communications. With the various technology tools available and communication mechanisms today it is important to know what is available and what mechanism should be used to communicate which message. Managing the various communication channels today requires time management and effective informal and formal communication skills. This course will cover the communication styles, mechanisms, presentation skills as well as facilitating meetings, social marketing and ways to improve all communications. |
| Computer Applications in the Medical Office | MOAD-COA | 1 | MOAD-COA-001 | 3 | The knowledge gained in this course provides students with a solid foundation for future learning in other studies, and in business. Students learn a variety of tasks in Windows file management, and learn tasks and produce assignments in Microsoft Office for PC. Web based software running computer based simulations and assessments are used to support and enrich the learning experience. It is strongly recommended that students use a PC. Mac students may be required to install and learn additional software to successfully complete the course. |
| Anatomy & Physiology | MOAD-ANP | 1 | MOAD-ANP-001 | 3 | This course combines anatomy and physiology with medical terminology. You will learn about the digestive, urinary, reproductive, nervous, cardiovascular, and respiratory systems. For each system, we will discuss the organs, the functions of each component, common disease processes and symptoms, and anatomical terminology. You will learn common prefixes, suffixes, and terminology related to disease processes of specific body systems. Anatomy and Terminology 1 will cover approximately 50% of the body systems and Anatomy and Terminology 2 will cover the other 50%. |
| Medical Transcription I | MOAD-MET | 2 | MOAD-MET-002 | 3 | ?This course introduces you to the words and phrases of medical practice with the assistance of a software program. Medical terms that you previously studied will relate to those heard with the software. Through this course, you will develop entry-level transcription skills for transcribing dictated materials in an accurate and complete manner, following the proper documenting requirements used in areas of the medical field. This course is also designed for medical office personnel wishing to upgrade their medical transcription skills. |
| Automated Accounting | MOAD-AUT | 2 | MOAD-AUT-002 | 3 | Administrative assistants are asked to contribute to the accounting process in small offices. Students develop an awareness of the underlying theory and principles of accounting. They acquire skill in analyzing, journalizing, and posting financial transactions and in summarizing these transactions in financial statements. Students also attain proficiency in the control of cash, banking, payroll and reporting procedures. These skills are developed through a series of activities and practical tests using a variety of tools including online tutorials and business software. |
| Medical Terminology II | MOAD-TER | 2 | MOAD-TER-002 | 3 | This course has been designed for medical office professionals to concentrate on the pronunciation and verbalization of medical terminology that was learned in the first level of Medical Terminology. Students will listen to audio files to learn the pronunciation of medical terms involving all body systems. Assessment of the student’s ability to pronounce medical terms will be done through audio files recorded by the student and submitted for evaluation. Required: speakers, microphone. |
| Clnical Medical Assisting II | MOAD-MEA | 2 | MOAD-MEA-002 | 3 | This course is designed to provide the Medical Office Administration with the skills to perform basic clinical procedures, including the use and management of medical equipment and the knowledge required to maintain infection control. When you take this course, you will assist a physician with specific examinations and procedures and will perform basic diagnostic tests. |
| Medical Transcription II | MOAD-MER | 2 | MOAD-MER-002 | 3 | This course enhances the learning achieved in previous courses for medical transcription that students need to enter the field with confidence. Students experience a practical and effective approach, with follow-up questions in each chapter to promote class discussion and exercises designed to reinforce concepts and procedures. Students gain a conceptual and practical understanding of general medical terms and various medical specialties in a way that is easy to remember. Detailed transcription tips throughout the course offers useful information and hints, and there is a CD-ROM that includes 10 hours of actual dictation, sample reports, and other data needed to prepare the documents discussed in the text. |
| Medical Billing II | MOAD-BIL | 2 | MOAD-BIL-002 | 3 | Students customize, utilize and maintain a medical software system for a family practice and a variety of different medical specialties. Emphasis is placed on the rules and regulations pertaining to producing accurate billing records as outlined by the Ontario Ministry of Health. Students maintain a medical billing and scheduling system to provide support to members of a health care team. In addition, students perform e-scheduling and generate medical office financial reports. Through interactive lectures, and extensive application practice, students prepare health claims for the Ontario Health Insurance Plan (OHIP), Reciprocal Medical Billings (RMB), Workplace Safety and Insurance Board (WSIB), and private/third party practice. |
| Health Care Law and Ethics | MOAD-HEC | 2 | MOAD-HEC-002 | 3 | The purpose of this class is to develop an understanding of health law and health care ethics and of the relationship between law and ethics. Topics covered will be established in consultation with the class and may include such topics as reproduction, novel technologies, pluralism and multiculturalism in health care, and death and dying. Each issue will be examined to determine what the law is and what the law ought to be. |
| Clinical Coding I | MOAD-CLI | 2 | MOAD-CLI-002 | 3 | At the completion of this program, learners will be able to: Apply coding and classification rules, principles, and standards with confidence – Display a high level of accuracy, completeness, and efficiency in coding charts of varying degrees of complexity and type – Apply a systematic process to problem solving any case – Assign ICD-10-CA and CCI codes for any codes, for any case and explain/justify code selection confidently – Explain how and why they arrived at codes – Identify key information sources and pertinent facts needed for decision-making – Apply and explain all relevant coding rules and principles – Access appropriate resources and support – Use common and helpful tips and tricks to enhance accuracy and efficiency – Use appropriate and consistent methods of troubleshooting. |
| Clinical Coding II | MOAD-COD | 2 | MOAD-COD-002 | 3 | This course will focus on coding with the International Statistical Classification of Diseases and Related Health Problems, 10th revision, Canada/Canadian Classification of Health Interventions (ICD-10-CA/CCI). You will study body systems including: skin, musculoskeletal, cardiovascular, blood and respiratory. You will examine orthopaedic trauma cases. You will also learn how to abstract acute care data. You will also study body systems including: digestive, hepatobiliary, urinary, reproductive, nervous, special senses and endocrine systems. You will examine nutritional, metabolic, mental and behavioural disorder cases. You will also learn how to abstract ambulatory care data. Furthermore, you explore study human immunodeficiency virus (HIV), infections, sepsis, viral hepatitis, pregnancy/childbirth and newborn coding cases. You will also study complex coding cases. Your studies will include a review of coding practices and guidelines, data quality issues, report writing and data presentation. |
| Health Information Systems | MOAD-HIN | 2 | MOAD-HIN-002 | 3 | Designed to study the record keeping practices in the hospital and physician’s office. Emphasis is placed on hospital and medical staff organization, patient record content, procedures in filing, numbering and retention of patient records, qualitative analysis, release of information, forms control and design, indexes and registers, reimbursements, regulatory and accrediting agencies, and alternate health care delivery systems. |
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